Privay Policy

Why does Azulatis use personal data?

In order to fulfill its legal, regulatory and contractual obligations, Azulatis uses personal data in the execution of its activities. The scope of these general terms and conditions covers all personal data received by Azulatis, through any medium, unless further specified. Azulatis acts as a data controller in accordance with the definition provided in the General Data Protection Regulation (AVG). The contact details of Azulatis for questions related to your privacy are: Vooruitgangstraat 189, 1030 Brussels, tel: 02 238 94 11.

What does Azulatis use personal data for?

Azulatis handles personal data in accordance with the General Data Protection Regulation (AVG). After all, Azulatis values the privacy of its clients. Information on the general action of Azulatis is freely available to all.

These personal data include (depending on the purpose and need): identity data, address data, technical connection data, …
The personal data you provide to Azulatis will be included in the files it manages itself and will be processed for the following purposes:

  • Billing
  • Debtor follow-up
  • Complaint handling
  • Technical services
  • Research & development
  • Quality Control & Monitoring.

Personal data collected will be processed only in accordance with these purposes. If the personal data is used for new purposes, you will be informed in advance.For the processing of certain personal data, Azulatis will seek your prior consent.

What are my rights?

You have certain rights regarding the processing of your personal data. Upon exercising these rights, Azulatis will process your request within one month.

Right to data portability

You always have the right to have the data processed by Azulatis transferred into a structured, common and machine-readable form or to receive this data yourself.

Right to object

You have the right to object to the processing of data. Azulatis will assess whether it can respond to this in the specific case.

Right to withdraw consent

If the processing is based on prior consent, you always have the right to withdraw it. This withdrawal does not affect the lawfulness of the processing done on the basis of the consent before the withdrawal.

What personal data does Azulatis share with third parties?

Data may, under certain conditions, be transferred to third parties, always with maximum respect for privacy. Certain of these third parties work on behalf of Azulatis or assist it in carrying out its tasks, for example, for the execution of works on private property, for billing and customer administration, for dispute management, etc.
Azulatis always enters into a processor agreement with these third parties that process data on behalf of Azulatis to ensure the privacy of its clients.
The data will not be disclosed to third parties other than those referred to in this privacy statement.

To ensure the best possible service, Azulatis may transfer personal data to the following categories of recipients:

  • Legal service providers
  • Other government services (VMM, Flemish Ombuds Service)
  • Technical service providers

Azulatis will not sell, distribute or rent personal data to third parties unless the client expressly consents or Azulatis is required by law to do so.

Azulatis uses Flexmail for sending emails in certain cases. Flexmail maintains a strict privacy policy (privacyshield).

Can my personal data be used for marketing purposes?

Personal data may be used to send emails or brochures about new Azulatis products or services or other information that Azulatis thinks the user may find interesting.

Users may object to the use of their personal data for direct marketing via e-mail to or by letter to Azulatis, Gaston Crommenlaan 4, 9050 Ghent. Azulatis will process this objection within the month of submission.

What measures does Azulatis take to ensure the security and confidentiality of my data?

Azulatis has developed security measures adapted technically and organizationally to ensure data security. They must exclude unauthorized access, unauthorized use, loss and theft of your data.

Under no circumstances can Azulatis be held liable for any direct or indirect damage resulting from an erroneous or unlawful use by a third party of the personal data.
Azulatis reserves the right to inform the user that the Web site may contain links, hyperlinks or references to other sites that Azulatis does not control and to which these general terms and conditions do not apply. Azulatis is not liable for the content of these linked sites, nor for the offers, products or services mentioned on them.

What privacy policy applies to the website?

It is possible to use the Azulatis website without providing your personal data.

With public access, a limited amount of data surrounding your surfing profile may be stored in a central data system. This is done using cookies.

Azulatis may use third-party services on its website to track, analyze and report on the surfing behavior of website visitors. To this end, the third party providing such services to Azulatis may collect anonymous data about your use of Azulatis’s Web site, including your behavior on the Web site. Such data allows Azulatis to detect where there may be errors in its website and how it can improve your user experience on its website.

Where can I go to complain about the violation of my privacy?

  • A question for Azulatis around your privacy? If so, please email
  • You always have the option of filing a complaint with the Data Protection Authority if you believe that Azulatis is violating your privacy.

Changes to the privacy statement

The privacy policy of Azulatis may be modified according to changes to the range of tasks that affect the processing of personal data. Azulatis will post any changes to the privacy policy and indicate the changes made.